| Emotional Intelligence
Emotional Intelligence is the ability individuals have to know how to manage themselves and others to maximise their success.
Understanding and gaining an accurate insight into individuals' Emotional Intelligence and what motivates them to succeed is the key to human capital management.
The EBW Model
The EBW Model of Emotional Intelligence focuses on areas that are known to predict success in teams, managers and leaders. The system provides feedback on a person's Emotional Intelligence and the key underlying traits and emotions (such as stress resilience, motivation etc) that effect a person's behaviour and success. It provides an indication of a users' self awareness of how they manage their emotions and behaviours (e.g. how they make decisions under pressure) and what effect it has on their potential and their performance.
The EBW System is a work based model that focusess on eight behavioural clusters. The summaries of these are described below:
Decisiveness
Initiates things, shows initiative, willingness to make decisions, comfortable making decisions, comfortable/eager taking on responsibility.
Motivation Wants to achieve, has energy, drive and enthusiasm, is ambitious, is optimistic and positive about things, less likely to become demoralised, is not cautious or hesitant.
Influence
Is able to persuade others, get own views across, can get others to do things for them or to do what they want, is able to lead and likes to, likes a position of authority.
Adaptability
Responds well to change, is flexible and adaptable, keeps an open mind, likes variety, accepts others' input, likes novel and creative approaches.
Conscientiousness
Meets deadlines, is punctual, is tidy, works hard, is reliable, dependable, conscientious, self-disciplined, good at organising and can tend to conform and follow the rules.
Empathy
Team orientated, sensitive to others needs and can see their perspective, tactful, sympathetic, patient, gets on with others, is tolerant of other people, approachable.
Stress Resilience & Emotional Control
Copes with the day-to-day pressures of life, Can control themselves e.g. can control temper when provoked.
Self Awareness
This scale gives an index of the extent to which the ratings of an individual is likely to correspond with the way that others would rate that individual on the EBW scales. Those with high scores on the scale tend to have a better awareness of their own strengths and development needs, whilst low scorers may find their profile is not what they expected.
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