Emotional Intelligence Competences related to the EBW content

Emotional Intelligence
Emotional Intelligence is the ability individuals have to know how to manage themselves and others to maximise their success.

Understanding and gaining an accurate insight into individuals' Emotional Intelligence and what motivates them to succeed is the key to human capital management.

The Emotions and Behaviours at Work Model (EBW)
The EBW Model of Emotional Intelligence focuses on areas that are known to predict success in teams, managers and leaders. It consists of the key underlying behavioural traits and emotions (such as Emotional Control, Stress Resilience, Motivation etc) that effect a person's behaviour and success. The key to the model is self awareness and how this explains peoples' management of their emotions and behaviours (e.g. how they make decisions under pressure) and what effect it has on their potential and their performance.

Its focus is providing an understanding and developing the two important aspects of Emotional Intelligence.

• Intrapersonal Intelligence: being intelligent in picking up what is going on inside us and the impact of our behaviour (Self Awareness) and being able to manage what we need to do about it (Self Management).

• Interpersonal Intelligence : being intelligent in picking up what is going on in other people and between people (Social Awareness) and being able to do what we need to do about that (Relationship Management).

The EBW was developed as a business model that focuses on eight emotional behavioural clusters that predict success in the workplace. The summaries of these are described below:

Decisiveness
Initiates things, shows initiative, willingness to make decisions, comfortable making decisions, comfortable/eager taking on responsibility.

Wants to achieve, has energy, drive and enthusiasm, is ambitious, is optimistic and positive about things, less likely to become demoralised, is not cautious or hesitant.

Influence
Is able to persuade others, get own views across, can get others to do things for them or to do what they want, is able to lead and likes to, likes a position of authority.

Adaptability
Responds well to change, is flexible and adaptable, keeps an open mind, likes variety, accepts others' input, likes novel and creative approaches.

Conscientiousness
Meets deadlines, is punctual, is tidy, works hard, is reliable, dependable, conscientious, self-disciplined, good at organising and can tend to conform and follow the rules.

Empathy
Team orientated, sensitive to others needs and can see their perspective, tactful, sympathetic, patient, gets on with others, is tolerant of other people, approachable.

Stress Resilience & Emotional Control
Copes with the day-to-day pressures of life, Can control themselves e.g. can control temper when provoked.

Self Awareness
Within the EBW assessment, this scale gives an index of the extent to which the ratings of an individual is likely to correspond with the way that others would rate that individual on the EBW scales. Those with high scores on the scale tend to have a better awareness of their own strengths and development needs, whilst low scorers may find their EBW assessment report is not what they expected.

For the last 10 years Psychologists, Managers, Trainers, HR Specialists and Consultants have been using the the EBW Model and System worldwide for: