| Understand the hidden levers that drive organizational success
How much is a 5% increase in trust worth to your company? |
The reasons for losing customers and clients are 70% EI-related, e.g., didn't like that company's customer service (Forum Corporation on Manufacturing and Service Companies, 1989 - 1995).
50% of time wasted in business is due to lack of trust (John O. Whitney, Director, Deming Center for Quality Management). |