+44 (0)1322 286826 | info@ebwonline.com

Privacy and Spam Policy

Brentfield Consultancy Ltd is a leading provider of psychometric tests, assessments, consulting and related products and services. Brentfield Consultancy Ltd is a “Data Processor” processing personal data in compliance with Articles 28 and 29 of GDPR 2016/679.

The purpose of this privacy policy is to explain what information Brentfield Consultancy Ltd, along with: ebwlogin.com, ebwglobal.com, ebwonline.co.uk and ebwonline.com ("we" or "our" as applicable) collect, what we do with it, where we get it from, how we keep it secure and how you can access and correct your information.

Our relationship with you is based on trust and open communication. We only keep the information that you provide. We try to keep your records up-to-date. We guard our mailing list and business records and your privacy carefully. The security of your data is of the highest importance to us.

This policy does not cover information collected on sites linked to or from: brentfield.com, ebwlogin.com, ebwglobal.com, ebwonline.co.uk and ebwonline.com.

This Privacy Policy may be modified from time to time; the date of the most recent revision will appear on this page, so check back often. Continued access of our sites by you will constitute your acceptance of any changes or revisions to the Privacy Policy. 

What information do we collect from you?
Brentfield Consultancy Ltd, generally collects personally identifying information with your specific knowledge and consent. For instance, when you enter a client area to take a test or to complete a survey, make a purchase, subscribe to our research papers, or register for any portion of our services, you are asked to provide information, such as your e-mail address, name or phone number. Optional information such as your age or gender may also be requested.

We collect information relating to your purchasing history and payment methods and that necessary to respond to any of your comments or queries. This may include information relating to how often you visit our site or the web-pages you access or download. In addition, we collect information derived from "cookies" and Internet Protocol addresses (as described below) these allow us to monitor site usage, transactions and related information.

"Cookies" are small pieces of data created when you visit a website. The data is sent from our web-server to your computer and stored on your hard-drive. You may be able to set your web-browser to refuse "cookies", but this may mean you have to re-enter information and preferences each time you use the site. This may prejudice your enjoyment of the site. We never divulge your email address to anyone at any time unless required to do so for legal or regulatory reasons. We operate a strict code of conduct regarding email. We only use your email address to send you information about our offers, products and services. 

Your Internet Protocol ("IP") address is usually associated with the place from which you enter the Internet, like your Internet Service Provider, your company or your university. We may use your IP address to help diagnose problems with our server, gather broad demographic information, and administer our website.

What do we do with the information you provide?
The information you provide is used by us to improve our sites and help us provide a useful and targeted service for you. 

We will use the information we hold on your account's status to monitor what assessment tools you have bought from us, when your credit expires, which Brentfield products you are trained on and when you purchased training resources from us. Your purchasing history and payment information may be used to administer customer accounts within Brentfield Consultancy Ltd. 

By using this site, and supplying us with your information, you consent to our use of your information as described above. More specifically you do not consider our use of your information in accordance with this privacy policy to be in breach of any of your rights under the current or amended forms of the Telecommunications (Data Protection and Privacy) Regulation 1999, the Data Protection Act 1998, the Electronic Commerce (EC Directive) Regulations 2002, the Regulation of Investigatory Powers Act of 2000 and GDPR 2016/67.

Where did we get your name and address?
Whether you are a consultancy client, an assessment user, EBW Facilitator or you have responded to a promotion through: ebwlogin.com, ebwglobal.com, ebwonline.co.uk, ebwonline.com or Brentfield Consultancy Ltd, we hold the contact details you have provided either via subscriptions or at an exhibition or event or otherwise on our secure database.

To promote our products and services, we may rent mailings lists of both email and postal addresses from other reputable organisations. Unless purchased on an annual licence, these lists are quite separate from our own database and are not owned by us. We use them for promotional mailing purposes only, and we cannot amend these third-party lists. Each mailing we produce is coded so we can identify the source of the list. If you want to be removed from or correct the details on the list, please telephone us and provide the code so we can tell you the source of the list and provide you with contact details.

How we keep your information secure
We have taken all reasonable steps to maintain the security of your information, including by the automatic encryption of assessment data and personal details such as: your name, address and payment details including credit and debit card numbers using SSL (Secure Sockets Layer) software. However, we provide no warranty or guarantee and bear no liability to you in the event that any data transmission over the Internet is not completely secure. 

To ensure the EBW System is secure as possible we have partnered with Rackspace and the EBW System is hosted by Rackspace on their secure cloud servers. Rackspace® (NYSE: RAX) is a Tier 1 data host provider and is the global leader in hybrid cloud data storage (https://www.rackspace.com/en-gb).

Rackspace data centres are accredited to PCI DSS, ISO27001, and ISAE 3402 Type II standards, ensuring EBW System and applications are secured by the best processes and technologies. Brentfield Consultancy Ltd is PCI DSS compliant and certified by SecurityMetrics.

Brentfield Consultancy Ltd does not transfer European Data outside the European Economic Area.

It makes all the necessary efforts to protects the rights of individuals in accordance with GDPR 2016/679 and industry good practice.

Brentfield Consultancy Ltd has a team member with special responsibilities for data protection, who performs his duties in compliance with Articles 38 and 39 of GDPR 2016/679.

Links to other Websites
Our website may contain links to other sites not controlled by us. These sites may independently send you cookies and collect data and information. We are not responsible for and do not accept any liability for their actions or the content of their site.

Requests to stop using data or access to data
At any time, if your personal information changes, or you wish us to stop using your data, either to receive mailings or otherwise, then please either email us at info@ebwglobal.com quoting your email address, full name, address and postcode or telephone us on +(44) (0)1322 286 826 to request that you do not receive our mailings. We always act as soon as possible on such requests.

Brentfield Consultancy Ltd acts in accordance with Article 15 of GDPR 2016/679. Access requests must be made via a Subject Access Request. A Subject Access Request from a “Service/Product User” MUST be made formally via the Privacy and Spam Policy Coordinator (Data Controller). Contact the Privacy and Spam Policy Coordinator directly for further details. There is no charge for an initial Subject Access Request but if further copies are required, Brentfield Consultancy Ltd reserve the right to make a reasonable charge. A Subject Access Request will be responded to within 30 days of receipt of the request.

Please note, data will not be released without:

  1. Formal instruction from the Privacy and Spam Policy Coordinator (Data Controller).
  2. Two stage identity validation of the Data Subject.

If you have other concerns or questions about any aspect of this policy, please e-mail us on info@ebwglobal.com. We welcome your feedback.

You can also send us regular mail at the following address:

Privacy and Spam Policy Coordinator 
Brentfield Consultancy Ltd 
Brentfield House 
15 Brentfield Road 
Dartford 
Kent 
DA1 1YJ 
United Kingdom